Acting responsibly

Corporate Responsibility (‘CR’) underpins the responsible and sustainable delivery of our key business drivers of strong customer relationships, employee performance, and food and service quality, all of which depend upon having motivated and productive employees. Our CR strategy meets the needs of our business and stakeholders in a cost effective, responsible and reputable manner.

Our values:

• Openness, trust and integrity
• Passion for quality
• Win through teamwork
• Can-do
• Responsibility

We regard CR as a long-term, sustainable approach to business that seeks benefits for all our stakeholders and we have a well established commitment to support the wellbeing of our customers, employees, suppliers, local communities and the environment. We are working hard to continually improve the positive contribution we make through our operations by the responsible use of resources, the health and wellness of our customers and the employment opportunities that we create in local communities.

Over the past year, we have continued to drive further improvement across our business, particularly in the areas of supply chain and global health and safety standards, as well as increasing the scope of our environmental performance reporting. The Board believes that the progressive integration of CR across the Group and the inclusion of broader social and environmental issues into our decision making will help us to achieve our business goals, act as a building block for growth in shareholder value and benefit the communities in which we operate.

In the past year, we have further developed our global ‘CR Framework’ to articulate our longer-term vision and clearly define the steps we wish our businesses to implement along their CR journey. We have shaped the content of the Framework in response to feedback from a range of stakeholders including employees, customers, investors and non-governmental organisations. They told us that they would like to see greater consistency in the way in which we implement our CR activity globally, enhanced scope to our performance reporting and better communication of our longer-term CR vision. The ‘CR Framework’, underpinned by a number of proven best practice initiatives from around our business, provides countries with the strategic direction, practical steps and tools necessary to deliver our Framework in practice.

A commitment to develop performance indicators

Our Key Performance Indicators (‘KPIs’) continue to be relevant to our business strategy and to drive the sustainable development of our business. Since we started our CR journey in 2007, we have seen continued improvement in our sustainability performance against our baseline data. This year, we have increased the scope of our environmental measurement to cover our ‘Top Twenty’ countries which represent 93% of total Group revenue, as well as reporting on new areas such as food waste reduction and additional people related metrics. See our latest CR performance against published targets.